Terms of Service for GreenCraft Gardens Ltd

Effective Date: 30 August 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) govern your access to and use of the garden maintenance and related services provided by GreenCraft Gardens Ltd (referred to as “GreenCraft Gardens Ltd”, “we”, “us”, or “our”), a business operating from GreenCraft Gardens, Unit 4, The Maltings, Station Road, Sawbridgeworth, Hertfordshire CM21 9JX, UK.

By requesting a quotation, booking, confirming an order, or otherwise using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

These Terms apply to all customers, whether acting as consumers or on behalf of a business, unless we expressly agree otherwise in writing.

2. Scope of Services

GreenCraft Gardens Ltd provides garden and outdoor maintenance services, which may include, without limitation:

• Garden maintenance;
• Lawn mowing and edging;
• Hedge trimming and pruning;
• Planting and border design;
• Seasonal garden tidy-ups;
• Patio and path pressure washing;
• Turfing and lawn care.

The exact scope, frequency, timing, and price of services will be agreed between you and GreenCraft Gardens Ltd in writing, by email, quotation, invoice, booking confirmation, or another record we accept.

Unless otherwise agreed, all services are provided on a reasonable efforts basis, taking into account weather conditions, site access, plant health, soil conditions, seasonal factors, and other practical limitations.

We reserve the right to decline or suspend work where the site conditions are unsafe, access is obstructed, equipment would be at risk, or the requested work would require specialist qualifications, permits, or materials outside the agreed scope.

3. User Obligations and Responsibilities

You agree to:

• Provide accurate and complete information about the property, access arrangements, and requested services;
• Ensure safe and reasonable access to the property at the agreed time;
• Remove or secure valuables, fragile items, pets, and children’s belongings before work begins;
• Inform us of any hidden hazards, including underground utilities, irrigation systems, unstable structures, asbestos, pests, or contaminated materials;
• Obtain any consents, permissions, or approvals required from landlords, freeholders, managing agents, neighbours, or relevant authorities;
• Ensure that lawns, planting areas, surfaces, and structures are suitable for the services requested;
• Follow any post-service care instructions we provide;
• Pay all fees in accordance with these Terms and any agreed quotation or invoice.

You acknowledge that garden services may involve natural variation and that outcomes can be affected by weather, existing plant condition, soil quality, disease, pests, water availability, and previous maintenance history.

You are responsible for any loss or damage arising from inaccurate information, failure to disclose hazards, or failure to prepare the site appropriately, except where such loss or damage is caused by our negligence or breach of these Terms.

4. Payment Terms and Conditions

Prices will be as set out in our quotation, booking confirmation, or invoice, unless otherwise agreed in writing. Unless stated otherwise, prices are inclusive or exclusive of VAT as specified on the relevant document.

• Invoices are payable by the due date stated on the invoice;
• We may require advance payment, a deposit, or staged payments for larger or recurring works;
• All payments must be made in cleared funds using the payment methods we specify;
• We may charge for materials, green waste removal, parking, permits, or special equipment if these are not included in the original price;
• If payment is late, we reserve the right to suspend services, cancel future appointments, and recover reasonable debt collection and legal costs where permitted by law.

Unless otherwise stated, quotes are valid for 30 days from the date issued. Any estimate is based on the information available at the time and may change if the actual site conditions differ materially from those described.

Where work is charged hourly or by time spent on site, the customer agrees that delays caused by access issues, incomplete preparation, or additional agreed tasks may increase the final amount due.

5. Cancellation and Refund Policy

You may cancel or reschedule an appointment by giving us reasonable notice by email or phone. For recurring services, the notice period may be specified in your service agreement or booking confirmation.

• Cancellations made with sufficient notice may not incur a charge, unless we have already incurred costs or reserved materials;
• Cancellations made shortly before the appointment may be charged in full or in part where we have reserved time, labour, or materials;
• If we arrive on site and cannot complete the work due to lack of access, unsafe conditions, or customer unavailability, a call-out fee or full charge may apply;
• Weather-dependent work may be postponed or rescheduled by us for safety or quality reasons.

Refunds, where applicable, will be assessed on a case-by-case basis. If services have already been partially performed, any refund may be reduced to reflect the work completed, materials used, and costs incurred.

Nothing in these Terms affects any statutory rights you may have under applicable consumer law, to the extent such rights cannot be excluded or limited.

6. Liability Limitations

We will perform our services with reasonable care and skill. However, to the fullest extent permitted by law, GreenCraft Gardens Ltd shall not be liable for:

• Damage arising from pre-existing defects, weak structures, diseased plants, or hidden conditions;
• Losses caused by weather, drought, frost, flooding, pests, disease, or natural growth patterns;
• Indirect, consequential, special, or economic losses, including loss of profit, loss of business, or loss of opportunity;
• Damage caused by incorrect instructions, inadequate access, or failure by you to disclose relevant information;
• Minor cosmetic changes or expected variation in living materials such as plants, turf, and hedges.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Where liability cannot be excluded, our total liability arising out of or in connection with the services shall be limited to the amount paid or payable for the specific service giving rise to the claim, unless a different limit is required by applicable law.

7. Intellectual Property Rights

Unless otherwise agreed in writing, all intellectual property rights in our business name, branding, designs, written materials, service descriptions, photographs created by us, and any original planning or design concepts remain the property of GreenCraft Gardens Ltd or our licensors.

You may not copy, reproduce, modify, distribute, or commercially exploit our materials without our prior written consent, except as permitted by law.

If we provide planting plans, border designs, or other bespoke creative materials, you are granted a limited, non-exclusive, non-transferable licence to use those materials for the intended property and purpose only, once full payment has been received.

8. Data Protection and Privacy

GreenCraft Gardens Ltd will collect and process personal data only as necessary to provide services, manage bookings, communicate with you, issue invoices, maintain business records, and comply with legal obligations.

We will handle personal data in accordance with applicable data protection laws and our privacy practices. This may include your name, address, contact details, booking history, payment information, site notes, photographs for operational records, and correspondence.

We may share personal data with trusted service providers where necessary for administration, payment processing, IT hosting, accounting, debt recovery, or legal compliance, subject to appropriate safeguards.

You have rights in relation to your personal data, which may include rights of access, rectification, erasure, restriction, portability, and objection, subject to applicable law.

9. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to severe weather, storms, flooding, fire, strike action, labour shortages, transport disruption, power failure, acts of God, government restrictions, epidemics, equipment failure, or supplier delays.

Where a force majeure event occurs, we may suspend services, reschedule appointments, or amend the scope of work as reasonably necessary.

10. Changes to Terms

GreenCraft Gardens Ltd may update these Terms from time to time to reflect changes in our business practices, services, or applicable legal requirements. The updated Terms will take effect from the date stated on the revised version.

Where reasonably practicable, we will provide notice of material changes by email, website notice, or other appropriate communication. Continued use of our services after the updated Terms take effect constitutes acceptance of the revised Terms.

11. Applicable Law and Jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable in England and Wales, unless mandatory local law provides otherwise.

The courts having jurisdiction over England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms, subject to any rights you may have under mandatory consumer protection law.

12. Contact Information

If you have any questions, complaints, cancellation requests, or service-related enquiries, please contact:

• GreenCraft Gardens Ltd
• GreenCraft Gardens, Unit 4, The Maltings, Station Road, Sawbridgeworth, Hertfordshire CM21 9JX, UK
• Email: [email protected]
• Phone: +44 1279 842 617

13. Severability Clause

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, or if that is not possible, it shall be severed.

The remaining provisions of these Terms shall continue in full force and effect.

By engaging GreenCraft Gardens Ltd, you confirm that you have read, understood, and agree to these Terms.